Dunkin' Chattanooga

My favorite location is here @Signal Mtn. These workers in this location work their tails off and management runs it like a Fine Machine!! BEST DD I've been to. And I go to a lot of them since I work as a Driver.

I made a purchase on the DD app but when I arrived, I was told that they did not have the drink that I ordered. I was offered a few different choices and decided to settle for a regular lemonade. Once I got to the drive thru window, I asked if I would be given the difference that was owed to me due to the lemonade costing less than the original drink that I wanted. I was informed that since I had ordered through the app, that they could not give me any money back at the store. Another employee seemed to think differently but he was unable to give me the difference as well. I was told that I would have to call the number on the receipt for further assistance. The difference that was owed to me ended up being 77 cents, which is not a big deal, but if this happens to other people DD could possibly be getting away with a ton of "free" money. This DD is currently out of several of the refresher flavors as well as the strawberry bubbles, however, it does not indicate this while ordering on the app. You can still order it and it does not notify you that the store is out. Fast forward... I got home and intended to call the number that was on the receipt, as I was advised, however the only number that I was able to find on the receipt is the number of the actual store. There was no point in calling that number since they could not help me while I was there. My advice is to not order on the app! I know it's quicker, but it is not worth the money that you could potentially lose. This in no way has anything to do with the staff! They are always friendly and very welcoming!